Frequently Asked Questions
- How do I shop at LestersUpstateSports.com?
- Is it safe to use my credit card on
LestersUpstateSports.com?
- Do you keep all of my personal information
private?
- When will my order ship?
- What about sales tax and shipping charges?
- What is your return policy?
How do I shop Online at LestersUpstateSports.com?
Using our shopping cart system is fast and easy!
- Click "Store Front" to simply view your favorite umpire / referee equipment
and pricing.
- Add any items you wish to your shopping cart, (you can always make changes
to your cart later).
- When you're ready to buy, Click "Checkout" in the right menubar.
This will begin your secure checkout process, where you will fill out ship
to and bill to addresses, choose your shipping option, see the total cost of
your order.
After placing your order you will receive a receipt of your transaction by
e-mail.
If you have any questions or problems with your order please use our
Contact Us Page.
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Is it safe to use my credit card on LestersUpstateSports.com?
Yes! LestersUpstateSports.com uses secure socket layer technology to encrypt
sensitive information that you send us including, shipping, billing, and credit
card information.
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Do you keep all of my personal information private?
We consider the information you choose to share with us confidential. We will
not share, rent or sell any of your personal information.
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When will my order ship?
LestersUpstateSports.com stocks one of the most complete selections of umpire
and referee equipment available!
Orders are usually processed, packed and shipped within 1 business day.
We ship out of NY, which is in the eastern time zone. Orders placed after 1:30
pm eastern time may not ship the same day. Orders placed after 3:30 pm eastern
time will not ship the same day. Although we do our best to ship orders the
same day they are received, we do not make any guarantees regarding the amount
of processing time required prior to shipping.
To find out the amount of time required for your order to arrive from zip code
14564; use the UPS
"Time and Cost Calculator".
International orders and orders that require customization, such as sewing
numbers or hemming pants, may take 2-3 days additional processing time.
The amount of time it takes for your order to arrive once it has been shipped
depends on which shipping option you choose.
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What about sales tax and shipping charges?
Sales tax is charged to New York State Residents only.
Institutional or Tax Exempt dealers must provide completed tax exempt forms.
Shipping charges vary, and are calculated by item weight, destination zip code,
and UPS shipping service requested. We offer the following shipping services...
- UPS Next Day Air
- UPS 2nd Day Air
- UPS 3 Day Select
- UPS Ground
- UPS Canada Standard
- UPS Worldwide Express
Shipping rates are calculated during checkout (after you enter the ship to
and bill to addresses), and you can choose which service you'd like from a drop-down
list. If you are not happy with any of your shipping service options, simply
leave to stop the check out process.
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What is your return policy?
LestersUpstateSports.com offers a 60-Day Full Money Back Guarantee. Less a $1.00
processing fee. If you are dissatisfied with your purchase for any reason, please
Contact
Us within 60 days (from the date when you received your purchase) for a
Return Authorization.
Or
Simply fill out the yellow Return Authorization sheet that was included with
your order and send back via your preferred method of shipping. Please note
that shipments sent via US Postal Service are not traceable.
Download a Return Authorization Sheet: Click
Here to Start Download
All non-defective product returns must be in original condition, including
packaging, customer is responsible for all shipping costs.
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